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Coronavirus (COVID-19)

We know this is a difficult and worrying time for many of our customers. We are here to help and support you.

As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.

You can be confident that this situation will not affect your tenancy with us.

We will update this page with information about disruptions to South Tyneside Homes services. You can also follow South Tyneside Homes on Facebook for updates.

This page was last updated at: 9.30am, Thursday 9 April 2020

Easter opening times

We will be closed over Easter weekend (Friday 10 April to Monday 13 April). 

In an emergency, call 0300 123 6633 (open 24 hours a day).

See South Tyneside Council Easter opening times

Government and NHS advice

For the latest official Government advice and information, including guidance on staying at home, see GOV.UK: Coronavirus.

For the latest information about coronavirus, including what to do if you think you have symptoms, visit NHS: Coronavirus.

For advice about going into work, see GOV.UK: Advice for employees, employers and businesses

Paying your rent

Information and support around paying your rent.

Frequently asked questions

For answers to common queries around rent, benefits, financial support and evictions, read our Coronavirus (COVID-19) frequently asked questions.

Universal Credit advice 

For information about Universal Credit, including how to make a claim, visit Understanding Universal Credit.

For full details including eligibility and to make a claim, visit: GOV.UK: Universal Credit

Contacting us 

Repairs and gas servicing

Changes to housing services

We have made some changes to our housing services:

Housing Plus and high rise buildings

Information for: 


See what support is available for people in South Tyneside.

South Tyneside Council services