Our performance: Complaints
Contents
- Make a complaint or give feedback
- What happens after you have made a complaint
- If you're not happy with how we've dealt with your complaint
- Full complaints policy
- Our performance
Our performance
We are committed to dealing with all complaints within the timescales set out in our complaints process.
Our performance for the past few years:
2019 - 2020
- Complaints received: 684
- Compliments received: 653
- Completed within timescale: 93.42%
2018 - 2019
- Complaints received: 668
- Compliments received: 657
- Completed within timescale: 93.56%
2017 - 2018
- Complaints received: 678
- Compliments received: 464
- Completed within timescale: 91.26%
2016 - 2017
- Complaints received: 844
- Compliments received: 497
- Completed within timescale: 91.59%
2015 - 2016
- Complaints received: 964
- Compliments received: 489
- Completed within timescale: 93%
2014 - 2015
- Complaints received: 838
- Compliments received: 428
- Completed within timescale: 92%