About us
In this section:
About South Tyneside Homes
In April 2006 responsibility for managing council homes in South Tyneside moved from South Tyneside Council to South Tyneside Homes, along with 700 staff from the then Council’s Housing and Construction Related Services.
What is South Tyneside Homes?
South Tyneside Homes is an arms length management organisation (ALMO) created by South Tyneside Council to manage, maintain and improve its council homes and estates. It is a non-profit-making company that is 100% owned by South Tyneside Council.
South Tyneside Homes manages approximately 19000 homes, and is working to improve council housing within the Borough.
Why were we set up?
As an ALMO we can focus on delivering and improving council housing services for tenants and leaseholders. We are also able to access money that would not have been available to the Council had they retained management of council homes. We will use this funding to make major improvements to council homes within the Borough bringing them up to Decent Homes Standard by 2013.
How is South Tyneside Homes run?
South Tyneside Homes is managed by a board made up of 12 members – four tenants, four councillors and four independent people with professional skills to help run the service. The board members are volunteers and only receive out of pocket expenses.
The Board is supported by the Chief Executive and Directors and meets regularly to make decisions about the way that the ALMO will deliver services and to make the major improvements to housing services in the Borough.
The management of the Council’s houses by South Tyneside Homes does not change the legal status of council tenants. South Tyneside Council still owns the properties.
> More on South Tyneside Homes Board
Our vision, objectives and values
Since going live in April 2006 we have agreed values and objectives with our partners and customers.
Our vision and objectives
The board has identified three strategic objectives, achievement of which will deliver its vision of Working together to make South Tyneside the place people are proud to call "home".
- Great Home in great places.
- Great Services.
- Great Company.
Our Values
The Board has reviewed how we intend to conduct our business and the values that run through all our work in South Tyneside Homes:
- Prudent management of our resources and the resources we manage on behalf of tenants and the council.
- Respect in all our relationships and for all our stakeholders, colleagues and partners.
- Inclusion of all our customers and partners in all our work.
- Delivery of promises, excellent services and homes that people want to live in.
- Excellence through continuous improvement.
These values will continue to guide us in the delivery of our objectives and our mission of putting housing at the heart of South Tyneside.
We are passionate that these values will not just be seen as words but that others will see them outside of the organisation as characteristics that our organisation is identified by. Our teams will demonstrate these values each and every day.
How to find us
South Tyneside Homes' headquarters are located at Strathmore House, Viking Business Park, Jarrow. Visit the how to find us section for details of our full address and directions by car, metro and bus.
We also have Local Housing Offices that manage estates across the Borough.
