Improving access to our services
We are constantly looking at ways to make access to our services easier for everyone.
Some of the ways we can help support you include:
- help with filling in forms,
- language interpreting
- British Sign Language (BSL) Interpreting and Lip Speakers
- written information in a range of languages and electronic formats (for example e-mail) or in large print,
- Braille or audiotape
- Arranging for an interpreter to explain our written information
- welcoming calls through Typetalk
- arranging for you to speak to a member of staff of the same gender as you,
- hearing induction loop systems in Housing Offices
- home visits to customers who are unable to access out offices
To find out more please contact us on 0300 123 6633 (Textphone users please prefix our telephone number with 18001), or ask at your local housing office.
