Coronavirus (COVID-19) - We are here to support you
We know this is a difficult and worrying time for many of our customers. We're here to help.
As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.
You can be confident that this situation will not affect your tenancy with us.
If you are having difficulty paying your rent
If you are having any difficulty paying your rent or have experienced a reduction in income as a result of coronavirus please call our team on 0300 123 6633.
We can discuss your circumstances and help put in place the things you need to lessen any concerns you have about paying your rent.
We understand this is a really difficult situation for some of our customers. Our staff are here to help you and make sure you get the support you need through this difficult period.
We can help you by reducing or delaying rent payments, identifying if you qualify for additional benefits to increase your income and help you deal with any debts or household bills you are concerned about.
If you can't get out to pay your rent
If you can't pay your rent because you normally go out to pay it, and you are currently in isolation, please contact us on 0300 123 6633 and we will explain the options available to you.
Read our frequently asked questions.
Pay by Direct Debit
Direct Debit is the safest, easiest and most cost-effective way to pay your rent. Your payment comes automatically from your bank account.
You can pay by Direct Debit:
- monthly (any date of the month between the 1st and 28th)
- weekly on a Friday
- fortnightly on a Friday
We can set up your Direct Debit over the phone. Simply call the Income team on 0300 123 6633.
If you haven't yet set up a bank account, we can advise you on how to access a basic Bank Account.
Once you have an account you will be able to set up Direct Debit and a range of other financial services.
For more information and advice, contact the Income team on 0300 123 6633.
You can pay online using a debit card.
Pay rent online
You can pay with a debit card over the phone using our 24 hour automated service. Call 0300 456 0501 and follow the instructions.
You will need to have ready:
- your debit card details
- your 7-digit cashier's reference (which is located on the bottom right corner of your swipe-card)
You can also call our Housing Services Centre on 0300 123 6633 during normal office hours.
Standing orders are simple to set up, a regular payment can be sent by your bank to your rent account. If you want to pay this way, call the Income Team on 0300 123 6633.
You can pay rent with cash or a debit card at the self-service kiosks at Jarrow Town Hall and South Shields Town Hall.
Deductions from salary or superannuation
You can pay via deductions from salary or superannuation if you are an employee of South Tyneside Council, or if your pension is paid by the Council. To request this, call us on 0300 123 6633. You will need to provide your payroll number.
Direct from the Benefits Agency
If you receive Job Seekers' Allowance, ESA, Income Support or Pension Credits you may be able to pay your rent directly from your benefit. For advice on this method of payment, call the Income Team on 0300 123 6633.
You can use your swipe-card to pay your rent at selected retail outlets. Currently you can pay at any location that displays the PayPoint logo. Find local PayPoints103.17KB.
If you have misplaced your swipe card please contact the Income Team on 0300 123 6633.
Rent free weeks
The next rent free weeks are:
- Week beginning Monday 27 July 2020
- Week beginning Monday 3 August 2020
- Week beginning Monday 21 December 2020
- Week beginning Monday 28 December 2020
Find out more about rent free weeks
When is my rent due?
Your rent payment is due on Monday each week for the coming week.
You can pay your rent every two weeks or every month as long as you pay in advance.
To see your account balance, go to your rent account.
It's important that everyone pays their rent and that it is paid on time so that we can provide you with the best possible housing services.
If you are a new tenant, you must pay your rent as soon as your tenancy starts, even if you don't move into your home straightaway. If you are waiting for a Housing Benefit claim to be processed you still need to pay your water and sewerage charges. If you are waiting for a Universal Credit payment, you will be advised on the expected payment.
Having problems paying your rent?
If you get behind with paying your rent and cannot pay, we can help by giving you confidential advice and referring you to the Welfare Support Service, who can check that you are receiving the right amount of benefits and help you with any problem debts.
We can also arrange an affordable repayment plan with you, so you can pay us an agreed amount each week until your debt is cleared.
For more information and to discuss your rent account, call the Income team on 0300 123 6633. For more information visit Debt, benefits and money advice.