Contact us
Coronavirus (COVID-19) update
We are currently operating with reduced numbers of staff and are only taking emergency calls.
We can help if you need to:
- report an emergency or urgent repair
- discuss your rent or make a rent payment (you can also pay your rent online)
- talk to us about a crisis loan
- talk to us about homelessness
0300 123 6633
Monday to Friday from 8am to 6.30pm, and 24 hours for emergency repairs.
Bank holiday opening times - Monday 25 May
We will be closed on bank holiday Monday (25 May).
In an emergency, call 0300 123 6633 (open 24 hours a day).
See South Tyneside Council bank holiday opening times.
Common queries
- Information and updates for tenants during the coronavirus pandemic
- Report an emergency repair
- Pay your rent
- Check your rent account
Start a LiveChat
Have an online conversation with one of our Customer Service Advisers, available 8.30am to 5pm Monday to Friday.
Please note: We are unable to take payments or set up Direct Debits over this service.
Follow us
Follow us on Facebook and Twitter for regular updates, events and useful information.
www.facebook.com/stynesidehomes
www.twitter.com/stynesidehomes
Online enquiry form
Complete our online form and we will get back to you.
Please do not report emergency repairs via this form.
Complaints and feedback
We always want to hear your views on our services, both positive and negative.
Phone
0300 123 6633
Our opening hours are Monday to Friday from 8am to 6.30pm.
connect2@southtynesidehomes.org.uk
Our opening hours are Monday to Friday from 8am to 6.30pm.
Postal address
South Tyneside Homes
South Shields Town Hall
Westoe Road
South Shields
NE33 2RL
Automated calls
We use automated outgoing calls for various purposes, such as to notify you about your rent account, or to ask you for feedback.
Read more about Automated calls.
Help us to deliver excellent customer service
At South Tyneside Homes we pride ourselves on delivering outstanding service. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.
Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.