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Contact us

How can we help?

Emergency repairs

Emergency repairs that are an immediate risk to people or property can be reported 24/7.

This 24 hour service is for emergencies only, if the report is found not to be an emergency you may be charged.

Read more about emergency repairs.

0300 123 6633

Pay your rent

You can pay your rent 24 hours a day.

Call our automated payment line on 0300 456 0501 (remember to have your debit card and payment reference number ready when calling)

Or pay online:

Pay your rent online

Check your rent account

View your rent balance and check your rent statement online.

To register, you will need your tenancy reference number.

Rent account

General repairs

You can report a repair online.

Find out more about repairs or report a new repair:

Report a repair

Start a LiveChat 

Have an online conversation with one of our Customer Service Advisers, available 8.30am to 5pm Monday to Friday.

Please note: We are unable to take payments or set up Direct Debits over this service.


Follow us

Follow us on Facebook and Twitter for regular updates, events and useful information.

Online enquiry form

Complete our online form and we will get back to you. 

Please do not report emergency repairs via this form.

Get in touch

Complaints and feedback

We always want to hear your views on our services, both positive and negative.

Complaints and feedback

    Postal address

    South Tyneside Homes
    South Shields Town Hall
    Westoe Road
    South Shields
    NE33 2RL

    Phone and email

    Contact us on 0300 123 6633 or by emailing 

    Our opening hours are Monday to Friday from 8am to 6.30pm. 

    Automated calls

    We use automated outgoing calls for various purposes, such as to notify you about your rent account, or to ask you for feedback.

    For more information, see Automated calls.

    Help us to deliver excellent customer service

    At South Tyneside Homes we pride ourselves on delivering outstanding service. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.

    Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.