Contact us

How can we help?

Emergency repairs

Emergency repairs that are an immediate risk to people or property can be reported 24/7.

This 24 hour service is for emergencies only, if the report is found not to be an emergency you may be charged.

0300 123 6633

Pay your rent

You can pay your rent 24 hours a day.

Call our automated payment line on 0300 456 0501 (remember to have your debit card and payment reference number ready when calling)

Or pay online:

Pay your rent online

Check your rent account

View your rent balance and check your rent statement online.

To register, you will need your tenancy reference number.

Rent account

General repairs

You can report a repair online.

Find out more about repairs or report a new repair:

Report a repair

Start a LiveChat

Have an online conversation with one of our Customer Service Advisers, available 8.30am to 5pm Monday to Friday.

Please note: We are unable to take payments or set up Direct Debits over this service.

www.facebook.com/stynesidehomes

www.twitter.com/stynesidehomes

Online enquiry form

Complete our online form and we will get back to you.

Please do not report emergency repairs via this form.

Get in touch

Postal address

South Tyneside Homes
South Shields Town Hall
Westoe Road
South Shields
NE33 2RL

Phone

Our opening hours are Monday to Friday from 8am to 6.30pm.

Help us to deliver excellent customer service

At South Tyneside Homes we pride ourselves on delivering outstanding service. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.

Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.