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Homelessness

Your Housing Options Service provides housing advice and assistance to anyone affected by homelessness.

If you are homeless or threatened with homelessness because of a valid legal notice, rough sleeping, fleeing domestic violence or experiencing a relationship breakdown please contact the Housing Options Service so we can carry out an assessment of your needs. The Housing Options Service can be contacted at:

  • 0300 123 6633
  • 0191 4562093 (out of office hours)

Housing Options Officers provide an initial telephone triage service providing advice, guidance and support. You will be offered an appointment if you have been assessed as being in immediate need or in need of intensive support.

To contact a Housing Options Officer contact:

  • 0300 123 6633 or via Freephone

Freephones are available at:

  • South Shields Town Hall
  • Jarrow Town Hall
  • Hebburn Central

Temporary accommodation

Paying for temporary accommodation

Temporary accommodation isn't free. You will be expected to pay for whatever type of temporary accommodation we provide.

If you don't pay, you will be evicted and we will have no further Interim Duty towards you.

If you are unsure about how much you need to pay, you can view your rent account online

You can also pay your rent online. Find out more about how to pay your rent.

Struggling to pay your rent?

If you are struggling to pay your rent, you may be able to apply for benefits such as Universal Credit. For more information and advice see support and benefits.

For help and advice with benefits contact the Welfare Support Service

How long will I be in temporary accommodation for?

If our investigations show that we have a housing duty towards you, you may need to stay in temporary accommodation until we can find you permanent housing.

We seek to provide temporary accommodation within our Borough or as close to the Borough as possible.

If we're able to offer you a permanent home, it may be a:

  • South Tyneside Homes property
  • Housing association property
  • A tenancy in the private sector

Furniture and goods

You will not be able to take all of your belongings into temporary accommodation as the properties are full furnished to the regulatory fire standard.

Furniture that has not been PAT tested or fails to meet the terms of the same fire safety standards can risk the safety of you and others in your household.

Pets

It's not possible to take pets into temporary accommodation (except guide dogs). You should arrange for your pets to be temporarily looked after by friends or family.

Any household found to have taken pets in to the temporary accommodation will be asked to leave as this will be a breach of the licence conditions.

Contact information

You can find contact information in the paperwork you were given when you signed up for the accommodation.

If you can't find this, call one of the numbers below to speak to the customer contact centre:

  • 0300 123 66 33 (Monday - Friday, 8.30am - 6.30pm)
  • 0300 123 66 33 (Out of office hours) (urgent repairs)

Useful contacts

Rough sleepers

Rough sleeping is often the most visible sign of homelessness.

Some people who appear to be sleeping rough may be involved in street activities, such as drinking or begging, but in fact have somewhere to stay.

You can still alert the Housing Options Team on 0300 123 6633 as it is always better to get in touch about someone you think may be rough sleeping, so that local services can provide support if needed.

We advise you not to approach people you don't know to ask them about their situation. This is the role of local statutory services.

How to report rough sleepers and beggars

  • Contact the Housing Options Team on 0300 123 6633
  • Contact StreetLink

Domestic abuse

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour, including sexual violence, in the majority of cases by a partner or ex-partner, but also by a family member or carer.

Domestic abuse can include, but is not limited to:

If you are suffering from domestic abuse and live in the South Tyneside area you can:

  • phone 999 and ask for the police if you are in immediate danger of violence
  • speak to someone in the Police Community Support Unit (CSU) for advice on legal solutions. Police non-emergencies: 101
  • apply to the courts for an occupation order to exclude the abuser from your home, a non-molestation order restraining the abuser from causing or threatening violence to you or a member of your household, or an injunction against the abuser to keep them away from you and your home if you want to stay in your home
  • contact South Tyneside's Women's Aid on 0191 454 8257, they can arrange temporary accommodation, advice and support

For more information on domestic abuse, inlcuding a list of services that can offer you support and advice see South Tyneside Council: Domestic violence

Refugees and Asylum Seekers

You can apply for help from South Tyneside Homes if you are homeless and have been granted Refugee Status or Humanitarian Protection. You will not be affected by immigration and residence restrictions.

You can apply if you are homeless or will be within the next 56 days by contacting South Tyneside Homes' Housing Options Service for advice and assistance on 0300 123 6633.

If you need accommodation you will need to provide the following documents: 

  • a copy of your Home Office Leave to Remain Cover Letter
  • sight of your Biometric Card
  • your Passport or Birth Certificate if you have one
  • proof of address (this will probably be a Home Office document or Landlord Notice to Quit Letter)
  • landlord Notice to Quit Letter

You will be asked if you have applied for benefits if you show your Leave to Remain cover letter or Residence Permit. If you haven't applied, you will need to complete the online application at GOV:UK Apply for Universal Credit. If you are already employed, this may not apply to you. 

You will not be able to apply for Housing Benefit if your benefits are not in place.

Immigration advice

You will need to claim asylum before you can apply for support.

For information and advice on how to get specialist immigration advice visit:

Asylum helplines

You can get help by phone if you are a refugee or asylum applicant and you need advice around claiming asylum or adapting to life in the UK:

There are multiple charities that can provide independent advice and support with claiming asylum, housing, financial support and more:

Food banks and soup kitchens

Food banks

Food banks provide emergency food for individuals and families in crisis when they show a voucher. A crisis can include:

  • sudden unemployment
  • delays in benefit payments
  • benefit sanctions
  • financial problems 

Food banks will supply you with food parcels while you get help to resolve your crisis.

To get a food parcel you will need to be referred to a food bank by a professional such as a housing professional, social worker, CAB advisor, doctor or health adviser.

Soup kitchens

Soup kitchens can provide low cost or free hot meals and hot drinks to those in need.

They can also offer other advice and help when needed such as blankets and clothes where available.

Below is a list of available soup kitchens in South Tyneside:

Food bank

Location

Day and time

Hope and Hospitality

Hampden Street Operations Centre
Hampden Street
South Shields
NE33 4JR

Wednesdays, 11am-12noon

Sundays, 2pm - 3pm

New Hope Church

3 Robinson Street
South Shields
NE33 4PR

Mondays, 11am-12noon

Wednesdays, 11am - 12.30pm

Salvation Army

Wawn Street
South Shields
NE33 4EB

Tuesdays. 10am - 1pm

(50p charge)

Westoe Baptist Church

Romilly Street

South Shields

NE33 2SP

Tuesdays, 10am - 11.30am
(small donation needed)

Independent Methodist Church

80 Victoria Road

Hebburn

NE31 1LR

Monday - Friday, 10am-1pm

(small donation needed)

Primrose Community Centre

Lambton Terrace

Jarrow

NE32 5QY

Mondays, 9am - 12.30pm

(small donation needed)

St John's Church

Canning Street

Hebburn

NE31 2UF

Tuesdays, 10am- 12noon

(small donation needed)

Grange Road Baptist Church

Grange Road

Jarrow

NE32 2JA

Wednesdays, 10am - 11.30am

Fridays, 10am - 11.30am

Christ Church

Ellison Street

Jarrow

NE32 3JU

Fridays, 10am - 12noon

(small donation needed)

Hedworthfield Community Association

Cornhill

Jarrow

NE32 4QD

Saturdays, 9.30am - 1pm

(small donation needed)

Other useful contacts

Homelessness

Alcohol and substance support

Benefits and money

Mental health services

Support for older people

Domestic abuse