Performance Overview: Home Standard
These standards focus on how we improve, repair and maintain your home. Our annual performance for the 2019/20 financial year can be viewed below.
Service Area | Standard | Standard achieved? |
|---|---|---|
Gas Servicing | We will carry out a safety check on all gas and solid fuel appliances annually | Yes |
Gas Servicing | We will provide you with a copy of the completed Landlord Safety Certificate once the gas safety check is complete | Yes |
Repairs and Maintenance | We will inspect your requested repair within 15 working days | Yes |
| Repairs and Maintenance | We will attend to a repair classified as an emergency within 4 hours | Yes |
Repairs and Maintenance | We will attend to a repair classified as an urgent repair within 3 days | Yes |
| Repairs and Maintenance | We will attend to a repair classified as a routine repair within 20 working days | Yes |
| Asset Management | We will let you know when we intend to carry out planned improvements to your home | Yes |
| Asset Management | We will publish our planned improvements programme annually | Yes |