Performance Overview: Neighbourhood and Community Standard
These standards focus on how we manage your neighbourhood, work in co-operation with others in your local area and respond to complaints about anti-social behaviour.
Our annual performance for the 2019/20 financial year can be viewed below.
Service Area | Standard | Standard achieved? |
|---|---|---|
Area Teams | We will inspect your area a minimum of 12 times a year | Yes |
Handy Estates | We will carry out an investigatory process that will lead to the removal of fly tipped rubbish within 5 days of receiving a report | Yes |
Handy Estates | We will remove discarded needles and syringes within 1 working day of receiving a report | Yes |
| Handy Estates | We will paint out or remove graffiti within 1 working day of receiving a report | No |
| Anti-Social Behaviour | We will respond to 'category A' incidents, which include race or other hate crime, threats or actual violence or domestic violence within 1 working day and interview within 3 working days | Yes |
| Anti-Social Behaviour | We will respond to 'category B' incidents, which include neighbour disputes, criminal behaviour and youth disorder within 2 working days and interview or visit within 5 working days | Yes |
| Anti-Social Behaviour | We will respond to 'category C' incidents, which include low level neighbourhood disputes, noise nuisance and anti-social behaviour within 3 working days and interview or visit with 6 working days | Yes |
| Housing Plus | We will develop a support plan for all tenants to maximise their independence | Yes |
| Housing Plus | We will review all tenants support plans at least once a year | Yes |