Performance Overview: Tenancy Standard
These standards focus on how we support you to maintain your tenancy and how we help you to find a home.
Our annual performance for the 2019/20 financial year can be viewed below.
Service Area | Standard | Standard achieved? |
|---|---|---|
Area Teams | We will carry out a Tenancy Support Visit within one month of your tenancy starting | No |
Area Teams | We will carry out a Tenancy Support Visit 8 months after the start of your tenancy | No |
Empty Homes | We will complete a Lettable Standards checklist during your viewing and provide you with a signed copy | Yes |
| Homefinder | We will provide housing advice in a range of ways to prevent you from becoming homeless or reaching crisis | Yes |
| Homefinder | Before you move into a new home we will ensure you understand your housing options, what homes you are able to afford and what it means to be a tenant | Yes |
| Homefinder | We will provide you with a range of ways to find out about available homes, including telling you about who the properties are suitable for and what the local area is like | Yes |
| Income | We will write to you before the end of the financial year to let you know of any changes to your rent | Yes |
| Income | We will contact you if you fall into arrears | Yes |
| Income | We will refer you to our Welfare Reform team for debt and benefit advice if you are having difficulties paying your rent | Yes |
| Income | We will advise you in writing if we are going to take you to court for your rent arrears | Yes |
| Welfare Reform | We will make contact with you to arrange an appointment within 10 working days of you being referred | Yes |