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South Tyneside Homes FAQs

What is South Tyneside Homes?

South Tyneside Homes is an arms length management organisation (ALMO) created by South Tyneside Council to manage, maintain and improve its 18,000 council homes and estates. It is a non-profit-making company that is 100% owned by South Tyneside Council.

Why were we set up?

As an ALMO we can focus on delivering and improving council housing services for tenants and leaseholders.

We are also able to access money that would not have been available to the council had they retained management of council homes. We will use this funding to make major improvements to council homes within the Borough bringing them up to Planned Maintenance Programme Standard by 2016. 

How is South Tyneside Homes run?

South Tyneside Homes is managed by a board made up of 12 volunteer members:

  • 4 tenants
  • 4 councillors
  • 4 independent

Each member brings with them professional skills to help run the service.

The board meets regularly to make decisions about the way we deliver services and how they can be improved. Find out more about the South Tyneside Homes Board

What other services do South Tyneside Homes provide?

South Tyneside Homes' Area Housing Teams and part of South Tyneside Council's Area Management teams merged in early 2015 to improve the delivery of local services including estate management, street cleansing and resident involvement.

The local Housing and Area Management teams are based in community area forums: Jarrow & Boldon, Hebburn, Riverside, East Shields and Whitburn, and West Shields, Cleadon and East Boldon. The wider Housing and Area Management Teams include Tenancy Enforcement, Community Safety and Handy Estates teams.

The new team provides a service to the Borough as a whole including all housing estates. They focus on the issues that matter most to people such as having clean streets, fly-tipping, dog-fouling and anti-social behaviour, along with all tenancy related issues.

Waste and Greenspace services remain with the Council. These teams include Greenspace, Waste Collection, Waste Disposal, Bereavement Services, the Countryside team, Public Rights of Way, the Tree Team, Community Wardens, Highways Maintenance and Fleet Management.