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Home loss compensation

If you have been asked to move out of your home, you may be entitled to claim a form of compensation called Home Loss Payment.

To be able to claim this compensation, the following must apply:

  • We must have asked you to move from your home for a redevelopment, improvement or demolition scheme
  • Your move must be permanent. If you can return to your present home when the work is complete, you will not be able to claim a Home Loss Payment. You may, however, be entitled to a decoration allowance

How much compensation will I get?

Time lived in current homeCompensation entitlement
12 Months or more£5,800
Less than 12 monthsYou may not be entitled to compensation

Who can receive the payment?

  • Each household is only entitled to one payment
  • The payment can be made to the tenant by cheque or by bank transfer
  • If your tenancy is a joint tenancy, the amount can be either paid to one person or divided equally and paid separately to each joint tenant

Deductions from the compensation payment

Rent arrears - If you owe us rent, the amount that you owe will be deducted from any compensation that is due. We will then pay you the balance.

Removal expenses - When you are entitled to compensation, we will make arrangements for your move with our contract removal firm. We can also arrange to disconnect or reconnect your cooker through our maintenance contractor.

How do I make a claim?

We cannot pay you compensation until you have signed a new tenancy agreement. Your application will be processed at your local housing office.

When will the compensation be paid?

By law, you must receive the payment within three months of the date of your claim.

How will the payment be made?

The payment will be made by cheque or bank transfer. You will need to have a bank, building society or post office account to pay the cheque into.

Unfortunately, you will not be able to cash your cheque at any of our cash payment offices.