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We're constantly working to make as accessible and usable as possible.

Website accessibility guidelines conforms to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0.

These guidelines explain how to make web content more accessible for people with disabilities. 

For more information visit Web Content Accessibility Guidelines 1.0

Stay safe online

Get Safe Online offers free expert advice on:

  • staying safe online
  • jargon buster
  • protecting your computer
  • safeguarding children online
  • social networking

Got to Get Safe Online

Get help

Ability Net provides guidance on:

  • seeing the screen (e.g. making text larger)
  • hearing sound (e.g. hearing options for your computer, phone or tablet)
  • reading and spelling (e.g. changing fonts)
  • your keyboard and mouse (e.g. making your keyboard or mouse easier to use)

Go to Ability Net

Learn My Way provides access to free courses on:

  • using a computer
  • browsing the web
  • sending an email
  • finding work online

Go to Learn My Way

How we can support you

We are constantly looking at ways to make access to our services easier for everyone.

Some of the ways we can help support you include:

  • help with filling in forms
  • language interpreting
  • British Sign Language (BSL) Interpreting and Lip Speakers
  • written information in a range of languages and electronic formats (for example email) or in large print
  • Braille or audiotape
  • Arranging for an interpreter to explain our written information
  • welcoming calls through Typetalk
  • arranging for you to speak to a member of staff of the same gender as you
  • home visits to customers who are unable to access out offices

To find out more please contact us on 0300 123 6633 (Textphone users please prefix our telephone number with 18001).