How we are performing
Customer service and feedback
We aim to resolve calls at the first point of contact and provide excellent customer service.
- Complaints resolved within timescale
- Calls resolved at the first point of contact
- Contact centre satisfaction
Income and welfare
We aim to collect all rent due so we can continue to provide high quality services. We also help residents across the Borough with benefit claims and appeals.
Community safety
We have clear timescales to respond to reports of anti-social behaviour.
Gas and repairs
All homes should have a gas safety certificate, and we aim to carry out repairs successfully first time.
- Homes with a gas service certificate
- Right first time
- Customers not available for appointments
- Satisfaction with repairs
Housing solutions
We aim to have the lowest number of empty homes as possible.