Following further Government announcements we have had to review the service you receive.
In these unprecedented times it is important that we work together to protect residents and staff from the spread of the Coronavirus. This information outlines how the service will change from Tuesday 24 March 2020. The health, wellbeing and safety of our tenants are a priority and compliance with the information contained in this briefing will ensure that we manage the risk as best we can.
Stay at home if you have either a high temperature, a new, continuous cough. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do, visit NHS: Coronavirus (COVID-19).
What you can expect from us
- In order to keep you and our staff safe, we will no longer be providing staff cover in your scheme
- Staff will still conduct your daily call. Please ensure that you are available to respond. If you do not respond we will contact your next of kin if you have given us their details and if necessary contact the emergency services.
- In order to ensure our records are up to date our officer may ask you to confirm some basic details
- To keep everyone safe and well we will be asking if you are showing any symptoms of the Coronavirus and are self-isolating during any contact we have with you, please do not be offended by this
- We aim to have cleaning staff in your scheme each day, especially focusing on high touch areas, however this may be impacted by the resources we have at our disposal due to the current spread of the virus.
- Staff are working with Age Concern daily, to support customers who need assistance with shopping and prescriptions.
- If further information becomes available we will update the electronic screen in your scheme
What we expect from you
- Please do not contact us unless it's an emergency. If you need to contact us please us the following telephone number 0300 123 6633 or use your tunstall system
- If you do not currently receive board calls but would like to please advise us by calling the above number
- Please ensure that you wash your hands with soap and warm water regularly in line with government guidance (20 seconds) throughout the day
- If you are experiencing symptoms please let us know and ensure that you take measures to self-isolate (i.e. stay in your flat/bungalow) for 7 days if you live alone and 14 days if you live with someone else
- If you fall into the Government's shielding category you should remain in doors for 12 weeks and not use the communal areas. See GOV.UK: Guidance on shielding and protecting extremely vulnerable persons from COVID-19.
- Please advise your family and visitors that we are operating an "essential visitors only" policy to limit the number of people entering schemes. If you have family or friends dropping off essential supplies please ask them to leave the items at your door rather than entering your flat
Communal lounges / areas
- The communal lounges will still be available for use however we would ask that they are not used for events, activities or parties until further notice
- Use the communal areas with caution observing the social distancing criteria below. Please have consideration for your neighbours who may be more susceptible to the virus
- Please do not use the communal kitchens
- If you are in the communal areas please keep a distance between you and others. We appreciate that many over 70's or those with underlying conditions will be social distancing therefore we ask that you stay 6 feet (2 meters or 3 steps) away from each other
- If you are able to consider going for a walk around the area to get some fresh air or make use of outside areas but observing social distancing criteria
Your compliance with the information contained in this briefing is vital in order to keep residents safe.
We would like to thank you for your co-operation and hope that you stay well over the coming weeks.