Our priority is to keep our customers and colleagues safe
As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.
We will update this page with information about disruptions to South Tyneside Homes services. You can also follow South Tyneside Homes on Facebook for updates.
- Visiting your home
- Moving home
- Planned and major works
- Contacting us
- Gas servicing
- Safety checks in your home
- Health support in your home
- Housing Plus residents
- High rise building residents
- Right To Buy sales
Visiting your home
See what happens If we need to visit your home during the COVID-19 pandemic.
If you have any difficulty paying your rent at this time, please contact us on 0300 123 6633.
Self-service payment kiosks at Jarrow Town Hall and South Shields Town Hall are now open. Read about visiting Council buildings.
More information about paying your rent.
We have started doing all repairs, see information about repairs.
Planned and major works
Planned works such as kitchens replacements, bathroom replacements and door/window replacements are still going ahead during this time, in line with Government guidelines.
Your Customer Liaison Officer will contact you before the works start.
If you have any concerns or would like to discuss the work, please contact your Customer Liaison Officer using the contact details provided at the induction, or call 0300 123 6633.
Gas services are currently being carried out to all properties where the gas service is due. Read more about gas servicing.
Safety checks in your home
We are committed to the safety of residents and staff.
We are doing essential routine checks and maintenance throughout the COVID-19 pandemic, including:
All checks are carried out in line with government safety guidance on social distancing and shielding to ensure the safety of our customers and employees at all times. Appointments can be arranged to meet your requirements. Call 0300 123 6633.
Health support in your home
There are some changes to our health and housing support
Housing Plus residents
Information for Housing Plus residents
Right to Buy sales
Right to Buy sales are going ahead. More about Right to Buy sales.