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Coronavirus (COVID-19): Updates and changes to our services

Our priority is to keep our customers and colleagues safe

As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.

We will update this page with information about disruptions to South Tyneside Homes services. You can also follow South Tyneside Homes on Facebook for updates.

This page was last updated at: 2.05pm, Thursday 30 April 2020

  1. Rent
  2. Repairs
  3. Contacting us
  4. Gas servicing
  5. Safety checks in your home
  6. Domestic water safety checks 
  7. Health support in your home
  8. Housing Plus residents
  9. High rise building residents
  10. Moving home
  11. Right To Buy sales


If you have any difficulty paying your rent at this time, please contact us on 0300 123 6633.

Self-service payment kiosks at Jarrow Town Hall and South Shields Town Hall are currently closed.

More information about paying your rent.


We are currently only able to attend emergency and urgent repairs, because we are operating with fewer staff.

Contacting us 

Gas servicing

We currently have a reduced service running for gas servicing

Safety checks in your home

We are still making some health and safety checks

Domestic water safety checks

We are suspending domestic water safety checks at the present time to ensure the safety of our customers and staff. Find advice on how you can maintain water safety in your home.

Health support in your home

There are some changes to our health and housing support

Housing Plus residents 

Information for Housing Plus residents

High rise building residents

Information for residents in high rise buildings (including heating ticket information)

Moving home

We have made some changes to our housing services:

Right To Buy sales

Right To Buy sales are proceeding but it is likely completion will take longer. More about Right To Buy sales.