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Welfare Support Advisor (Debt)

  • Employer
    South Tyneside Homes
    South Shields Town Hall
    Closing date
    Noon on 16 April 2021
    Band 6 - £25,479 to £26,849 (18.5 hours pro rata) pa
    Strategic group
    South Tyneside Homes
    Office ID

The Welfare Support Team is a place where residents of South Tyneside come for excellent local service. Our trained and accredited debt advisors can advise and assist with all types of money worries from rent/mortgage arrears and council tax arrears to credit card and magistrates court fines.  

As a debt caseworker, you should be able to work with clients providing a full and comprehensive range of debt advice and casework. You will be able to demonstrate experience of giving money advice at casework level. You should be comfortable delivering high quality advice face to face as well as over the telephone and via email.

You would also need to keep up to date with the debt advice world, being aware of legislative changes, case law, new systems/schemes and be prepared to attend training when required. Ideally you would already be a Debt Relief Order intermediary and have Certmap accreditation or be willing to work towards both of these.

The position is based at South Shields Town Hall, however there is also a requirement to deliver outreach sessions within the Borough. You must be flexible and prepared to carry out home visits and travel to various locations to speak to customers where required so access to a car or other means of mobility is essential.

This post requires a Disclosure and Barring Service (DBS).

If you are interested:

If you are interested by what you have read and meet our criteria we would welcome an application form you in the form of completing our application form in full.

Closing date: noon on Friday 16th April 2021. BT Typetalkers welcome.

Please may we ask you to submit your Application form via email to where possible? We apologise but due to the circumstances there may be unavoidable delays in the receipt and processing of posted Application forms.

Interviews will take place on a date to be confirmed and where possible will be carried out via the ZOOM platform.

For an informal discussion, please contact Heather Wake, Welfare Support Team Manager, Tel. 0191 4268321.