Contact centre opening times
The 0300 123 6633 number is available Monday to Friday from 8am to 6.30pm.
General enquiries can be emailed to firstname.lastname@example.org Please note that this mailbox is not monitored outside of office hours.
Please note, at South Tyneside Homes we pride ourselves on delivering outstanding service, which is why there is a policy in place for managing unacceptable behaviour from customers. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication.
Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.
Emergency repairs that are an immediate risk to people or property can be reported 24/7 by calling 0300 123 6633.
This 24 hour service is for emergencies only, if the report is found not to be an emergency you may be charged. Please do not report emergency repairs via email.
You can pay your rent online
Rent payments can also be made via our 24 hour automated payment line on 0300 456 0501. Please remember to have your debit card and payment reference number ready when calling.
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Local housing offices
Find out where your nearest housing office is and what services are available there.