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This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
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Complaints and Compliments
Complaints and compliments
We believe that a complaint or compliment gives us an opportunity to develop our service.
You can make a complaint when you are not happy with the standard of service you have had from us. For example if:
- We have not delivered a service on time
- We have not delivered a service at all
- We have given you the wrong information
- You received a poor-quality service
- You have a complaint about a member of staff
- You did not receive any information about an enquiry you have made to us
- You are dissatisfied with the service you have received.
You can make a complaint:
- In writing
- By telephone
- By e-mail
- Online: Make a complaint
- In person at your local Housing Office
- By telling your Estate Officer
- By telephoning the Customer Contact Centre on freephone 0800 694 6900
- By asking someone to complain on your behalf
- By telling your Scheme Manager if you are in Sheltered Housing
- By approaching a Councillor to make the complaint on your behalf
> More on the complaints process
