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South Tyneside Homes

South Tyneside Homes Putting housing at the heart of South Tyneside Contact us - South Tyneside Homes 0191 423 4000 Fix it 0800 694 6900
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Complaints and Compliments

> Make a complaint

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Complaints and compliments

We believe that a complaint or compliment gives us an opportunity to develop our service.

You can make a complaint when you are not happy with the standard of service you have had from us.  For example if:

  • We have not delivered a service on time
  • We have not delivered a service at all
  • We have given you the wrong information
  • You received a poor-quality service
  • You have a complaint about a member of staff
  • You did not receive any information about an enquiry you have made to us
  • You are dissatisfied with the service you have received.

You can make a complaint:

  • In writing
  • By telephone
  • By e-mail
  • Online: Make a complaint
  • In person at your local Housing Office
  • By telling your Estate Officer
  • By telephoning the Customer Contact Centre on freephone 0800 694 6900
  • By asking someone to complain on your behalf
  • By telling your Scheme Manager if you are in Sheltered Housing
  • By approaching a Councillor to make the complaint on your behalf

> More on the complaints process