This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
More on language and translation
Our Language Statement
Contact us
Contact us in person, online,
on the phone, at a kiosk or by text!
Local Housing Offices
Local Housing Offices manage estates across the Borough. They also deal with rent accounts, lettings, repairs and other issues and enquiries.
> More on Local Housing Offices
Complaints and compliments
We believe that a complaint, comment, suggestion or compliment gives us an opportunity to develop our service.
> More on Complaints and compliments
South Tyneside Homes headquarters
South Tyneside Homes' headquarters are located at Strathmore House, Viking Business Park, Jarrow. Visit the how to find us section for details of our full address and directions by car, metro and bus.
Repairs
There are a number of ways you can report a repair. You can call into one of our Local Housing Offices, phone the repairs hotline on Freephone 0800 694 6900, text 07786 200802 or request a repair using an online form from South Tyneside Council. The Customer Contact Centre is open 8am to 8pm Monday to Friday and 9am to 1pm on Saturday.
> More on repairs
By email
You can contact us through your home computer by emailing communications@southtynesidehomes.org.uk
Text message
You can text us with issues affecting you or your home from your mobile phone. You can text up to 160 characters to 07786 200802.
Be as descriptive as possible when sending your message to enable us to respond to your report.
Give a specific location and description which will enable us to attend.
Good example would be: Rubbish dumped in the layby outside St Paul's Church, Jarrow.
Bad Example would be: Rubbish at the back of my house (No location given).
The Council will reply and let you know what action it intends to take.
Typetalk
We welcome calls from customers using Typetalk. Textphone users please prefix our telephone number with ‘18001’.
Induction loop system
Available in all our reception areas. Please ask us if you would like to use it.
Concierge
If you live in a multi storey flat you can contact the concierge 24 hours a day from your home using your intercom.
Scheme Managers
If you live in sheltered accommodation you can use your intercom to contact the Scheme Manager when they are on duty. In an emergency you can contact the Scheme Manager using the Warden Call system which is available 24 hours per day 365 days per year.
Feedback forms
You can send us your feedback online or you can fill in a feedback form at one of our Local Housing Offices. They are a great way for you to let us know how we’re doing or if you have a suggestion for how we can improve the service.
I+ Points
An I+ Point is an interactive kiosk point. You can now contact us and access information about our service using the free and easy to use I+ Points located throughout Tyne and Wear. Simply touch the screen and follow the simple onscreen instructions.
