This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
More on language and translation
Our Language Statement
Equality and diversity
We believe that everyone has the right to live in a society free from discrimination, harassment, bullying and prejudice and should be treated fairly and with respect. We will make sure that everyone is given a fair chance to access our services and employment opportunities. Our aim is for all people to achieve equal outcomes either in the standard of service they receive or in the way they are treated as employees.
We will oppose all forms of discrimination, which cause a person to be treated unjustly including on the grounds of race, ethnic origin or nationality, disability, gender, sexuality, age, income, appearance, faith or religious belief or non-belief and responsibility for dependants
We aim to gain a detailed understanding of the diverse needs and preferences of all our customers so that we can shape our services to meet their needs.
Improving access to our services
We are constantly looking at ways to make access to our services easier for everyone. Some of the ways we can help support you include:
- help with filling in forms,
- language interpreting
- British Sign Language (BSL) Interpreting and Lip Speakers
- written information in a range of languages and electronic formats (for example e-mail) or in large print,
- Braille or audiotape
- Arranging for an interpreter to explain our written information
- welcoming calls through Typetalk
- arranging for you to speak to a member of staff of the same gender as you,
- hearing induction loop systems in Housing Offices
- home visits to customers who are unable to access out offices
