Standards and performance
In March 2010 the Tenant Services Authority introduced a set of national standards that all social housing providers have to meet.
As your landlord, South Tyneside Council also need to have local standards specific to the borough. These are standards that are set and monitored by you as tenants.
Below you will find 'Our standards for South Tyneside'. These standards have been influenced by tenants, developed by tenants and agreed by tenants. They cover four key areas:
Home
These standards focus on how we improve, repair and maintain your home.
Neighbourhood and community
These standards focus on how we manage your neighbourhood, work in co-operation with others in your local area and respond to complaints about anti-social behaviour.
Tenant involvement and empowerment
These standards focus on:
- Customer service, choice and complaints
- Understanding and responding to your diverse needs
- How we involve and empower you
Tenancy
These standards focus on how we support you to maintain your tenancy and how we help you to find a home.
Read the full version
To read our standards for South Tyneside in full, download the PDF below.
