Paying your rent
Rent Payment Prize Draw
We are holding our next Rent Payment Prize Draw in March.
The draw is a way for us to say thank you to the majority of tenants who pay their rent on time by giving them a chance to win £250 in vouchers.
To qualify for the draw, all you have to do is pay your rent on time, owe no other debt to the council and have kept to the terms of your tenancy agreement. You will then be automatically entered into the draw.
For more information about this reward scheme, including rules and eligibility, contact Claire Rowlands on 426 8392 or email claire.rowlands@southtynesidehomes.org.uk
Ways to pay your rent
We offer a number of different ways to pay to make paying your rent as easy possible.
southtyneside.info - e-services
Did you know you can pay your rent online?
Direct Debit
If you have a bank account this is the easiest way to pay your rent. Payments can be debited monthly from your account.
To find out how you can pay by Direct Debit contact the Income Team or your local housing office.
Online
E-Services offers a convenient and secure way to pay your rent using a debit card.
Standing order
Simple to set up. A regular payment can be sent by your bank to your rent account. If you pay monthly, it must be in advance.
The Income Team or your Estate Officer will explain how to set up a standing order, provide you the relevant forms and help you fill them in.
Local Housing Office
You can pay your rent in cash or by cheque to the cashiers at your nearest local housing office. Remember to take your card with you.
Self service payment kiosks are available at the Jarrow office and South Shields Town Hall.
Cheques and postal orders should be made payable to ‘South Tyneside MBC’.
Debit card
Customers who wish to use their debit card to pay their rent can do so at any of our Local Housing Offices.
By post
You can pay your rent by post if this is easier. Please do not send cash through the post. Make cheques and postal orders payable to ‘South Tyneside MBC’ and send them to your local housing office. Don’t forget to include your rent card, which will be returned to you by post.
Please remember to quote your account number. We will send a receipt to you by post.
Deductions from salary or superannuation
For customers who are employees of South Tyneside Council or whose pension is paid by the Council, you simply need a form to request this service.
Direct from the Benefit Agency
If you receive Job Seekers' Allowance, ESA, Income Support or Pension Credits you may be able to pay your rent directly from your benefit. Please contact the Income Team for advice on this method of payment.
Swipecards
We have introduced ‘Swipecards’ so that you can pay your rent at the Post Office or at any ‘Paypoint’ outlet. More on Swipe Cards.
We are always looking for new and easier ways to pay rent and welcome comments and suggestions from our customers. If you have an idea for how we can improve our rent collection service please let us know.
Telephone
Payments can now be made using a debit card by calling 0191 4246468 and following the instructions for payment.
This service is available 24 hours a day, 7 days per week. You may also call the Income Team on 0191 423 4000 during normal office hours.
Please have your card details ready as well as your 7 digit cashiers reference ready (located on the bottom right hand corner of your swipe card, or on the front of your new rent book).
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