This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
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Our Language Statement
Paying your rent
We offer a number of different ways to pay to make paying your rent as easy possible.
southtyneside.info - e-services
Did you know you can pay your rent online?
Direct Debit
If you have a bank account this is the easiest way to pay your rent. Payments can be debited monthly from your account. To find out how you can pay by Direct Debit contact your Local Housing Office.
Online
E-Services offers a convenient and secure way to pay your rent using a debit card.
Standing order
Simple to set up. A regular payment can be sent by your bank to your rent account. If you pay monthly, it must be in advance.
Your Estate Officer will explain how to set up a standing order, provide you the relevant forms and help you fill them in.
Local Housing Office
You can pay your rent in cash or by cheque to the cashiers at your nearest local Housing Office or at Gordon House. Remember to take your card with you.
Cheques and postal orders should be made payable to ‘South Tyneside MBC’.
Debit card
Customers who wish to use their debit card to pay their rent can do so at any of our Local Housing Offices or Gordon House.
By post
You can pay your rent by post if this is easier. Please do not send cash through the post. Make cheques and postal orders payable to ‘South Tyneside MBC’ and send them to your local Housing Office. Don’t forget to include your rent card, which will be returned to you by post.
Deductions from salary or superannuation
For customers who are employees of South Tyneside Council or whose pension is paid by the Council, you simply need a form to request this service.
Direct from the Benefit Agency
If you are on Income Support, you may be able to pay your rent directly from your benefit. Contact your nearest local Housing Office for advice on this method of payment.
Swipecards
We have introduced ‘Swipecards’ so that you can pay your rent at the Post Office or at any ‘Paypoint’ outlet. More on Swipe Cards.
We are always looking for new and easier ways to pay rent and welcome comments and suggestions from our customers. If you have an idea for how we can improve our rent collection service please let us know.
Telephone
Payments can now be made using a debit card by calling 0191 4246468 and following the instructions for payment. Please have your card details ready as well as your 7 digit cashiers reference ready (located on the bottom right hand corner of your swipe card, or on the front of your new rent book).
This service is available 24 hours a day, 7 days per week.
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