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(0191) 4268370.
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Money matters
Rent
southtyneside.info - e-services
Did you know you can pay your rent online?
We use the rent you pay to provide housing services such as repairs and maintenance, home improvements, grounds maintenance and housing management. Therefore, it’s really important that everyone pays their rent and that it is paid on time so that we can provide you with the best possible housing service.
How much rent should I pay?
When you sign your tenancy we will tell you how much your rent is, and when you start your tenancy we will give you a rent card which will show you the amount you should pay. We will send you a quarterly rent statement to let you know how much rent you have paid and how much you owe.
When is my rent due?
Your rent payment is due on Monday each week for the coming week. You must pay your rent as soon as your tenancy starts, even if you don’t move into your home straightaway. You can also pay your rent every two weeks or every month as long as you pay in advance.
We do not collect rent for two weeks at Christmas and two weeks during the summer, and these are marked ‘free week’ on your rent card.
Housing benefit and other benefits
To find out if you are entitled to Housing and Council Tax Benefit you will need to complete the relevant form. You can pick up a claim form from your Local Housing Offices. Our staff will help you to complete your claim form in order to avoid delays which would result in arrears.
Please note that it is your responsibility to get a claim registered with the Housing Benefit Department. Any delay may result in a period where full rent is payable.
> More on Housing and Council Tax Benefit from South Tyneside Council.
> Contact South Tyneside Councils Benefits team
Home loss payments
By law, some tenants are entitled to claim compensation for the loss of their home in certain circumstances.
> More on Home loss
