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Our Language Statement
Home loss
By law, some tenants are entitled to claim compensation for the loss of their home in certain circumstances. This compensation is called a Home Loss Payment.
To be able to claim this compensation, the following must apply.
- We must have asked you to move from your home for a redevelopment, improvement or demolition scheme.
- Your move must be a permanent one. If you can return to your present home when the work is complete, you will not be able to claim a Home Loss Payment. You may, however, be entitled to a decoration allowance.
You will not be entitled to compensation if you moved because:
- you were next on the transfer list; or
- you exchanged your home with another tenant.
How much compensation will I get?
If you have lived in your home for 12 months or more, you will be entitled to £4,000. This amount is set by the Government.
If you have lived in your home for less than 12 months, you will receive £125 for each month.
We cannot take account of part of a month. We work out the month using the anniversary of your tenancy date.
Who can receive the payment?
- Each household is only entitled to one payment.
- The payment is made to the tenant by cheque.
- If your tenancy is a joint tenancy, the amount can be either paid to one person or divided equally and paid separately to each joint tenant.
Deductions from the compensation payment
- Rent arrears
If you owe us rent, we will ask you to agree that your debt can be taken from any compensation that is due. We will then pay you the balance. - Removal expenses
When you are entitled to compensation, we will make arrangements for your move with our contract removal firm. We can also arrange to disconnect or reconnect your cooker through our maintenance contractor.
How do I make a claim?
We cannot pay you compensation until you have signed a new tenancy agreement. Your application will be processed at your local Area Office.
When will the compensation be paid?
We will deal with your claim as quickly as possible. Ideally, we want you to have the compensation when you move as this is when you will need it most.
You should receive your cheque within three weeks of signing your new tenancy agreement.
By law, you must receive the payment within three months of the date of your claim.
How will the payment be made?
The payment will be made by cheque. You will need to have a bank, building society or post office account to pay the cheque into.
Unfortunately, you will not be able to cash your cheque at any of our cash payment offices.
Please let us know if you have any difficulties with these arrangements.
