This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
More on language and translation
Our Language Statement
Repairs, maintenance and improvements
FixIt
southtyneside.info - e-services
Did you know you can request a repair online?
We take pride in keeping the housing in the borough up to a high standard of repair. We do this through a continuous programme of planned replacement and improvement, and by responding to day-to-day repair requests.
FixIt is the new way we deliver our repairs service - it is more customer focused with new ways of reporting repairs at times that are convenient to you.
FixIt | Emergency repairs | Repair timescales
Decoration
You are responsible for decorating your home, although we may be able to help if you are elderly or receive disability living allowance. Sometimes we may refer you to partner agencies who may be able to help.
Who is responsible for decorating the outside of my home?
We aim to regularly decorate the outside of your home to protect the wood or metal work.
Planned maintenance and improvements
Each year we carry out a number of planned repairs through our planned maintenance programme.
More on Planned maintenance and improvements
Heating system servicing
We will visit your home to service your gas or solid fuel heating appliances every 12 months. We must do this check by law to make sure that your appliance is working safely and efficiently.
More on Heating system service
Decent Homes
This is a Government standard, which all social homes must meet by 2010.
More on Decent Homes
Grants
Disabled Facilities Grants
If you or a member of your household is disabled they may qualify for a Disabled Facilities Grant towards the cost of providing facilities or adaptations to enable the disabled person to continue to live in their own homes.
