This information can be made available in a range of languages and alternative formats such as electronic copies (for example e-mail), or in large print, Braille or audiotape. Please contact the Communications Team on
(0191) 4268370.
More on language and translation
Our Language Statement
Useful contacts
In this section:
Also see:
Other useful contacts: Council services, Councillors, Members of Parliament, emergency contacts, housing associations.
Useful websites: Communities and Local Government, Government Departments.
Customer Contact Centre
Customer Contact Centre - (0191) 427 7000
The Customer Contact Centre is a one number contact point that you can use to contact the Council and South Tyneside Homes with your issues and enquiries.
The Contact Centre deals with:
Community Wardens
Community Wardens - (0191) 420 3713
Community wardens are a uniformed team who work in partnership with the police, council and other services to promote community safety. The team works seven days a week between 12 noon and 10.30pm.
Homelessness Prevention Team
Homelessness Prevention Team - (0191) 424 6456/424 6457
If you are homeless threatened with homelessness or are unable to remain in your current home you can seek advice from the Council’s Homelessness Prevention Team.
They can provide you with advice on your rights to occupy your home, your options for re-housing and offer practical assistance in preventing your homelessness.
> More on homelessness
Repairs
We want you to report your repair as quickly as possible to prevent the problem getting worse. You can report your repair in a number of different ways:
Service |
Contact |
|---|---|
Customer Contact Centre (Mon-Fri 8.00am to 8.00pm |
Freephone 0800 694 6900 |
Emergency (out of hours) repairs An emergency repair is one that if not attended to would cause danger to life, your home or other property. |
Middlefields Council Depot: Freephone 0800 694 6900 |
Freephone gas servicing number |
0800 458 5556 |
Online |
Request Housing Repairs online on the Council website. |
Text message |
07786 200 802 |
Type talk |
Textphone users please prefix our telephone number with 18001. |
> More on reporting a repair
Right to Buy and Leasehold Management Team
Right to Buy Team - (0191) 426 8380
If you are interested in buying your home and want to find out more about the Right to buy scheme, if you qualify, how much discount you are entitled to and how to apply contact the right to buy team.
> More on right to buy
Sheltered Housing
Older people housing manager - (0191) 426 8308
If you would like more information about Sheltered Housing, what it is and how to apply, contact your local Housing Office or the Older People Housing Manager.
> More on sheltered housing
Involvement Team
Involvement Team - (0191) 426 8410
If you want to know how you can get involved in developing the Housing Service or just where your nearest tenants’ and residents’ association is contact the Involvement Team.
> More on getting involved
Your Choice Lettings Team
Your Choice Lettings Team - (0191) 424 4025
The Your Choice Lettings Team is responsible for allocating council homes. If you would like to find out how to apply to let one of our homes, want to find out what homes are available or have a query about your current application you can contact them on the above telephone number.
> More on Your Choice
Customer Relationship Centre
Customer Relationship Team - constructioncustomerrelations@southtynesidehomes.org.uk
The Customer Relationship Team will deal with missed appointments, follow on work and general repairs enquiries.
