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Accessibility roadmap for improvements

We will prioritise fixing:

  • the most used areas of the website first
  • the issues which affect the most pages on the website

Word documents and PDFs

We know that PDF and Word documents are not fully accessible to screen reader software. We plan to replace PDF and Word documents on our website with accessible HTML pages.

When considering whether we can provide the information in an accessible format, we will assess:  

  • how much the work would cost and the impact that carrying out the work would have on us
  • how much users with a disability would benefit from us carrying out the work

We will prioritise:

  • documents which have essential information about how to access our services
  • forms which can't be submitted online
  • documents which are regularly downloaded by our customers

Following the assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this in our accessibility statement and provide details of how you can request the information in an accessible fomat.

Something which is a disproportionate burden now will not necessarily be a disproportionate burden forever. If circumstances change, we will re-assess whether we can provide the information in an accessible format.


We know that some of the language on our website is not easy to understand. We plan to review the content on our website to make sure it is written in Plain English. We will prioritise the most used areas of the website first.

Progress so far

May 2019

Updates to the South Tyneside Homes website to:

  • Make sure content is structured logically and can be navigated and read by a screen reader
  • Make sure every feature can be used when text size is increased by 200% and that content reflows to a single column when it's increased by 400%
  • Make sure the website is responsive to the user's device, page orientation and font size they like to use
  • Make sure your service works well with assistive technologies - for example, important messages are marked up in a way that the screen readers knows they're important
  • Make sure everything works for keyboard-only users
  • Provide a 'skip to content' link
  • Make sure users can move through content in a way that makes sense
  • Make it easy for keyboard users to see the item their keyboard or assistive technology is currently focused on
  • Make sure features look consistent and behave in predictable ways

This page was last updated on 23 September 2019.