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Customer promise

Our promise to you

We are dedicated to providing Great Homes, Great Places, Great Services, and a Great Company. These promises are what we expect from all our staff when dealing with our customers.

We will be:

  • Polite when we speak with you
  • Respectful of your home
  • Caring and listen to your concerns
  • Efficient when providing services to you
  • Honest and Open
  • Focused on meeting our service standards
  • Supportive and ensure our services are accessible

In return we ask that our customers:

  • Are polite and respectful to our staff
  • Comply with their tenancy agreement
  • Keep their appointments or tell us if they need to cancel
  • Be honest with us

South Tyneside Homes Customer Service Strategy