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Our performance: Complaints

Contents

  1. Make a complaint or give feedback
  2. What happens after you have made a complaint
  3. If you're not happy with how we've dealt with your complaint
  4. Full complaints policy
  5. Our performance

Our performance

We are committed to dealing with all complaints within the timescales set out in our complaints process. 

Our performance for the past few years: 

2020 - 2021    

  • Complaints received: 709
  • Compliments received: 448
  • Completed within timescale: 92.52%

2019 - 2020    

  • Complaints received: 684
  • Compliments received: 653
  • Completed within timescale: 93.42%

2018 - 2019

  • Complaints received: 668
  • Compliments received: 657
  • Completed within timescale: 93.56%

2017 - 2018

  • Complaints received: 678
  • Compliments received: 464
  • Completed within timescale: 91.26%

2016 - 2017

  • Complaints received: 844
  • Compliments received: 497
  • Completed within timescale: 91.59%