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Paying your rent

  1. Coronavirus (COVID-19) - We are here to support you
  2. If you are having difficulty paying your rent
  3. Ways to pay your rent
  4. Rent free weeks
  5. When your rent is due 

Coronavirus (COVID-19) - We are here to support you

We know this is a difficult and worrying time for many of our customers. We're here to help.

We are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.

You can be confident that this situation will not affect your tenancy with us.

Rent payments are not suspended, but we are here to help if you are having any difficulty paying your rent.

Payment kiosks at Jarrow Town Hall and South Shields Town Hall are open. Before visiting, read about visiting Council buildings

If you are having difficulty paying your rent

If you are having any difficulty paying your rent, contact us on 0300 123 6633.

This might be because you:

  • have experienced a reduction in income because of coronavirus
  • usually go out to pay your rent
  • are having any other difficulty paying, because of coronavirus or not

We will assess your situation and get you the information, advice and support you need. 

We can help you by:

  • reducing or delaying rent payments
  • identifying if you qualify for additional benefits to increase your income
  • help you deal with any debts or household bills you are concerned about

For more information about what support is available at this time, see coronavirus (COVID-19) support and advice.

Ways to pay your rent

You can pay your rent by:

  • Payment kiosks at Jarrow Town Hall and South Shields Town Hall 
  • Direct Debit
  • Online
  • Phone
  • Standing order
  • Deductions from salary or superannuation if you are employed by South Tyneside Council
  • Direct from the Benefits Agency
  • Swipe-cards (PayPoint)

Read full details about ways to pay your rent.

Rent free weeks

You will get 4 'rent free weeks' or 'non charge weeks' every year.

Find out more about rent free weeks

When your rent is due

Your rent payment is due on Monday each week for the coming week.

You can pay your rent every two weeks or every month as long as you pay in advance.

To see your account balance, go to your rent account.

It's important that everyone pays their rent and that it is paid on time so that we can provide you with the best possible housing services.

If you are a new tenant, you must pay your rent as soon as your tenancy starts, even if you don't move into your home straightaway. If you are waiting for a Housing Benefit claim to be processed you still need to pay your water and sewerage charges. If you are waiting for a Universal Credit payment, you will be advised on the expected payment.