For each repair reported, you will get a reference number. You will also get text message reminders.
2. On your appointment day
Make sure you are in for your appointment. Missed appointments cost South Tyneside Homes in terms of time and money. If you miss a pre-agreed appointment the job will be cancelled, a card will be left informing you of the cancellation. The repair will need to be reported again to South Tyneside Homes. A charge may be issued.
If it's an emergency appointment and you aren't available it may be necessary to force access. Again, additional costs may be charged.
If further repair work is reported whilst we are attending to a repair on site, we will try to resolve the issue on the same visit.
If we need to visit a number of times we will notify you on the first visit and discuss future access arrangements.
3. If further repairs are needed
If further repairs or assessments are needed, we will give you a 'What's Next?' card. The card will explain what is needed to complete the repair and also offer contact information for the relevant officers or services.