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Report a repair

Coronavirus (COVID-19) update

As well as emergency and urgent repairs, we can help with:

  • roofing
  • bricklaying
  • external joinery works
  • surveyor requests for external inspections
  • plumbing
  • heating
  • plastering 
  • electrical repairs 

From Monday 13 July appointments will also be available for: 

  • joinery
  • glazing and guttering repairs
  • inspection appointments

All repairs listed above as well as emergency and urgent repairs should be reported to our Contact Centre on 0300 123 6633 or on Live Chat.

  • An emergency repair is an issue that could cause danger to life or property if not attended to immediately (such as uncontainable flooding, water on electrics, an insecure property).
  • An urgent repair is an issue that affects your ability to live comfortably in your home (such as a power failure, loss of water supply, blocked toilet).

Read more information about types of repairs.

We will update this webpage and facebook when we have information on when we will return to our full repair service. 

How to report a repair

Call 0300 123 6633.

Monday to Friday from 8am to 6.30pm, and 24 hours a day for emergency repairs only.

Emergency repairs

You can report an emergency repair 24 hours a day on 0300 123 6633.

Please do not call outside of normal opening hours (Monday to Friday from 8am to 6.30pm) unless it is a genuine emergency. You may be charged if it is not an emergency.  

Make sure you are in for your appointment. If you are not available when we attend the emergency repair, we may need to force access, and additional costs may be charged.

An emergency repair is an issue that could cause danger to life or property if not attended to immediately. Read more about types of repairs.

Gas servicing

We are still carrying out gas servicing.