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Coronavirus (COVID-19) update

We are currently operating with reduced numbers of staff and there may be a reduction in some services. 

We can help if you need to:

See COVID-19 information for tenants.

Common queries 

Information about common queries: 

Start a LiveChat 

Have an online conversation with one of our Customer Service Advisers, available 9am to 5pm Monday to Friday.

Please note: We are unable to take payments or set up Direct Debits over this service.


Follow us

Follow us on Facebook and Twitter for regular updates, events and useful information.

Online enquiry form

Complete our online form and we will get back to you. 

We aim to respond to customer enquiries within 5 working days. 

Please do not report emergency repairs via this form.

Get in touch


0300 123 6633

Our opening hours are Monday to Friday from 8am to 6.30pm, and 24 hours for emergency repairs. 

Mondays are our busiest day. If your query is not urgent, you may get through quicker by calling later in the week.

If you need to contact us about homelessness, call us for free on 0800 141 2645 (Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm). Or call 0191 456 2093 outside of these times. More about homelessness.


Our opening hours are Monday to Friday from 8am to 6.30pm. 

We aim to respond to customer enquiries within 5 working days. 

Postal address

South Tyneside Homes
South Shields Town Hall
Westoe Road
South Shields
NE33 2RL

Complaints and feedback

We always want to hear your views on our services, both positive and negative.

Complaints and feedback

Automated calls

We use automated outgoing calls for various purposes, such as to notify you about your rent account, or to ask you for feedback.

Read more about Automated calls.

Help us to deliver excellent customer service

At South Tyneside Homes we pride ourselves on delivering outstanding service. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.

Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.