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Coronavirus (COVID-19) update

We are currently operating with reduced numbers of staff and are only taking emergency calls.

We can help if you need to:

0300 123 6633

Monday to Friday from 8am to 6.30pm, and 24 hours for emergency repairs.

Bank holiday opening times - Monday 25 May

We will be closed on bank holiday Monday (25 May). 

In an emergency, call 0300 123 6633 (open 24 hours a day).

See South Tyneside Council bank holiday opening times

Common queries 

Start a LiveChat 

Have an online conversation with one of our Customer Service Advisers, available 8.30am to 5pm Monday to Friday.

Please note: We are unable to take payments or set up Direct Debits over this service.


Follow us

Follow us on Facebook and Twitter for regular updates, events and useful information.

Online enquiry form

Complete our online form and we will get back to you. 

Please do not report emergency repairs via this form.

Get in touch

Complaints and feedback

We always want to hear your views on our services, both positive and negative.

Complaints and feedback


0300 123 6633

Our opening hours are Monday to Friday from 8am to 6.30pm. 


Our opening hours are Monday to Friday from 8am to 6.30pm. 

Postal address

South Tyneside Homes
South Shields Town Hall
Westoe Road
South Shields
NE33 2RL

Automated calls

We use automated outgoing calls for various purposes, such as to notify you about your rent account, or to ask you for feedback.

Read more about Automated calls.

Help us to deliver excellent customer service

At South Tyneside Homes we pride ourselves on delivering outstanding service. Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers and so, to protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.

Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.