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Performance Overview: "Home Standard"

These standards focus on how we improve, repair and maintain your home. Our annual performance for the 2018/19 financial year can be viewed below.

Service Area

StandardStandard achieved?

Gas Servicing

We will carry out a safety check on all gas and solid fuel appliances annually

Yes

Gas Servicing

We will provide you with a copy of the completed Landlord Safety Certificate once the gas safety check is complete

Yes

Repairs and Maintenance

We will inspect your requested repair within 15 working days

Yes

Repairs and MaintenanceWe will attend to a repair classified as an emergency within 4 hoursNo*

Repairs and Maintenance

We will attend to a repair classified as an urgent repair within 3 days

Yes

Repairs and MaintenanceWe will attend to a repair classified as a routine repair within 20 working daysYes
Asset ManagementWe will let you know when we intend to carry out planned improvements to your homeYes
Asset ManagementWe will publish our planned improvements programme annuallyYes

* Improvement Note - In 2018/19 The team will continue to evaluate all missed emergencies and put actions in place to continually improve in this area.