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Performance Overview: "Neighbourhood and Community Standard"

These standards focus on how we manage your neighbourhood, work in co-operation with others in your local area and respond to complaints about anti-social behaviour.

Our annual performance for the 2018/19 financial year can be viewed below.

Service Area

StandardStandard achieved?

Area Management

We will inspect your area a minimum of 12 times a year

Yes

Handy Estates

We will carry out an investigatory process that will lead to the removal of fly tipped rubbish within 5 days of receiving a report

Yes

Handy Estates

We will remove discarded needles and syringes within 1 working day of receiving a report

Yes

Handy EstatesWe will paint out or remove graffiti within 1 working day of receiving a reportYes
Anti-Social BehaviourWe will respond to 'category A' incidents, which include race or other hate crime, threats or actual violence or domestic violence within 1 working day and interview within 3 working daysNo*
Anti-Social BehaviourWe will respond to 'category B' incidents, which include neighbour disputes, criminal behaviour and youth disorder within 2 working days and interview or visit within 5 working daysYes
Anti-Social BehaviourWe will respond to 'category C' incidents, which include low level neighbourhood disputes, noise nuisance and anti-social behaviour within 3 working days and interview or visit with 6 working daysYes
Housing PlusWe will develop a support plan for all tenants to maximise their independence Yes
Housing PlusWe will review all tenants support plans at least once a yearYes

* Improvement Note - There has been an overall 18% increase across all category cases over the previous financial year, which has resulted in us not meeting this sandard. We are exploring options to deal with this increased workload.