Performance Overview: Tenancy Standard
These standards focus on how we support you to maintain your tenancy and how we help you to find a home.
Our annual performance for the 2018/19 financial year can be viewed below.
We will carry out a Tenancy Support Visit within one month of your tenancy starting
We will carry out a Tenancy Support Visit 8 months after the start of your tenancy
We will complete a Lettable Standards checklist during your viewing and provide you with a signed copy
|Homefinder||We will provide housing advice in a range of ways to prevent you from becoming homeless or reaching crisis||Yes|
|Homefinder||Before you move into a new home we will ensure you understand your housing options, what homes you are able to afford and what it means to be a tenant||Yes|
|Homefinder||We will provide you with a range of ways to find out about available homes, including telling you about who the properties are suitable for and what the local area is like||Yes|
|Income||We will write to you before the end of the financial year to let you know of any changes to your rent||Yes|
|Income||We will contact you if you fall into arrears||Yes|
|Income||We will refer you to our Welfare Reform team for debt and benefit advice if you are having difficulties paying your rent||Yes|
|Income||We will advise you in writing if we are going to take you to court for your rent arrears||Yes|
|Welfare Reform||We will make contact with you to arrange an appointment within 10 working days of you being referred||Yes|
* Improvement note - In 2018/19 the Tenancy Support Visit procedure will be refined to concentrate in areas of high deprivation, aging population and property type.