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Accessibility

Accessibility statement for South Tyneside Homes

This website is run by South Tyneside Homes. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Colour contrast makes it hard to read text on some parts of the website
  • The search box at the top of the website isn't labelled clearly
  • The same link text is sometimes used for different destinations
  • When navigating with a keyboard, it isn't always clear to see which link or element is highlighted
  • Our repairs and maintenance videos do not have captions
  • On some pages, not all content is included in landmarks and landmarks are not clearly named
  • External links are identified only by colour
  • PDF and Word documents are not fully accessible to screen reader software
  • On some pages HTML is used to format content
  • On some pages iFrames are missing titles
  • The homepage does not have a top level heading

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email connect2@southtynesidehomes.org.uk or call 0300 123 6633.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are always looking at ways to make access to our services easier for everyone.

Some of the ways we can help support you include:

  • help with filling in forms
  • language interpreting
  • British Sign Language (BSL) Interpreting and Lip Speakers
  • written information in a range of languages and electronic formats (for example email) or in large print
  • Braille or audiotape
  • Arranging for an interpreter to explain our written information
  • welcoming calls through Typetalk
  • arranging for you to speak to a member of staff of the same gender as you
  • home visits to customers who are unable to access out offices

To find out more please contact us on 0300 123 6633 (Textphone users please prefix our telephone number with 18001).

Find out more about how to contact us.

Technical information about this website's accessibility

South Tyneside Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Colour contrast

  • The colour contrast makes it hard to read text on some parts of the website. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast minimum). We plan to fix this by 23 September 2020.

Search boxes

  • The search boxes at the top of the website and on the news page don't have visible label field, so people might not know what the boxes are for. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • The search box on the news page doesn't have a description, so people might not know what the box is for. This doesn't meet WCAG 2.1 success criteria 1.3.1 (info and relationships) 3.3.2 (labels or instructions) and 4.1.2 (name, role, value). We plan to fix this by 23 September 2020.
  • The label on the news search box isn't connected to the search control, so people might not know what it is for. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.

Links

  • On some pages the same link text is used for links going to different destinations, so people might not know which link to click on. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context). We plan to fix this by 23 September 2020.
  • External links are identified only by colour, so people might not know if text is a link. This doesn't meet WCAG 2.1 success criterion 1.4.1 (use of colour). We plan to fix this by 23 September 2020.

Other web development issues

  • On some pages the HTML is used to format content. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context). We plan to fix this by 23 September 2020.
  • On some pages iFrames are missing titles. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role, value). We plan to fix this by 23 September 2020.
  • Not all content is included in HTML5 or WAI-ARIA landmarks. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • Some pages contain HTML5 or WAI-ARIA landmarks that have not been named, so people might know the difference between them. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • The homepage does not have a top level heading. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • When navigating with a keyboard, it isn't always clear to see which link or element is highlighted. This doesn't meet WCAG 2.1 success criterion 2.4.7 (focus visible). We plan to fix this by 23 September 2020.

PDFs and Word documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and some forms published as PDF and Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some PDFs and Word documents published after 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We know that PDF and Word documents are not fully accessible to screen reader software. We plan to replace PDF and Word documents on our website with accessible HTML pages.

When considering whether we can provide the information in an accessible format, we will assess:  

  • how much the work would cost and the impact that carrying out the work would have on us
  • how much users with a disability would benefit from us carrying out the work

We will prioritise:

  • documents which have essential information about how to access our services
  • forms which can't be submitted online
  • documents which are regularly downloaded by our customers

Following the assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this in the disproprotionate burden section below.

Our accessibility roadmap has more information about what we're doing to improve accessibility on this site.

Disproportionate burden

Our accessibility roadmap explains how we will decide which PDFs and Word documents we can provide in an accessible format and when doing so would be a disproportionate burden.

Following an assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this here and provide details of how you can request the information in a different format like accessible PDF, large print, easy read, audio recording or braille.

Something which is a disproportionate burden now will not necessarily be a disproportionate burden forever. If circumstances change, we will re-assess whether we can provide the information in an accessible format.

Content that's not within the scope of the accessibility regulations

How we tested this website

This website was last tested on 19 September 2019. The test was carried out by South Tyneside Council.

We tested our main website platform, available at www.southtynesidehomes.org.uk, including:

  • Homepage
  • Content pages
  • Search page
  • News search page
  • News page
  • Job vacancy search
  • Job vacancy page

We have not tested:

What we're doing to improve accessibility

Our accessibility roadmap shows how we plan to improve accessibility on this website.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.