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How we are performing

Customer service and feedback

We aim to resolve calls at the first point of contact and provide excellent customer service.

Income and welfare

We aim to collect all rent due so we can continue to provide high quality services. We also help residents across the Borough with benefit claims and appeals.

Community safety

We have clear timescales to respond to reports of anti-social behaviour.

Gas and repairs

All homes should have a gas safety certificate, and we aim to carry out repairs successfully first time.

Housing solutions

We aim to have the lowest number of empty homes as possible.