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Coronavirus (COVID-19): Updates and changes to our services

Our priority is to keep our customers and colleagues safe

As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.

We will update this page with information about disruptions to South Tyneside Homes services. You can also follow South Tyneside Homes on Facebook for updates.

  1. Rent
  2. Moving home
  3. Repairs
  4. Contacting us
  5. Gas servicing
  6. Safety checks in your home
  7. Health support in your home
  8. Housing Plus residents
  9. High rise building residents
  10. Right To Buy sales


If you have any difficulty paying your rent at this time, please contact us on 0300 123 6633.

Self-service payment kiosks at Jarrow Town Hall and South Shields Town Hall are now open. Read about visiting Council buildings

More information about paying your rent.

Moving home


We have started doing all repairs, see information about repairs.

Contacting us 

Gas servicing

Gas services are currently being carried out to all properties where the gas service is due. Read more about gas servicing.

Safety checks in your home

We are committed to the safety of residents and staff. 

We are doing essential routine checks and maintenance throughout the COVID-19 pandemic, including: 

All checks are carried out in line with government safety guidance on social distancing and shielding to ensure the safety of our customers and employees at all times. Appointments can be arranged to meet your requirements. Call 0300 123 6633.

Health support in your home

There are some changes to our health and housing support

Housing Plus residents 

Information for Housing Plus residents

High rise building residents

Information for residents in high rise buildings (including heating ticket information)

Right to Buy sales

Right to Buy sales are going ahead. More about Right to Buy sales.