Accessibility statement for South Tyneside Homes

This accessibility statement applies to

The website is run by South Tyneside Homes. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • PDF and Word documents are not fully accessible to screen reader software
  • Our repairs and maintenance videos  do not have captions
  • On some pages, not all content is included in landmarks and landmarks are not clearly named
  • Some pages and document attachments are not written in plain English

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email or call 0300 123 6633.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are always looking at ways to make access to our services easier for everyone.

Some of the ways we can help support you include:

  • help with filling in forms
  • language interpreting
  • British Sign Language (BSL) Interpreting and Lip Speakers
  • written information in a range of languages and electronic formats (for example email) or in large print
  • Braille or audiotape
  • arranging for an interpreter to explain our written information
  • welcoming calls through Typetalk
  • arranging for you to speak to a member of staff of the same gender as you
  • home visits to customers who are unable to access out offices

To find out more please contact us on 0300 123 6633 (Textphone users please prefix our telephone number with 18001).

Find out more about how to contact us 

Technical information about this website's accessibility

South Tyneside Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations


  • On some pages the same link text is used for links going to different destinations, so people might not know which link to click on. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).

Other issues

  • ARIA attributes are used where they are not allowed. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role, value).
  • Not every ARIA button, link and menu item has an accessible name. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role, value).
  • Not all content is included in HTML5 or WAI-ARIA landmarks. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • Some pages contain HTML5 or WAI-ARIA landmarks that have not been named, so people might know the difference between them. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). 

PDFs and Word documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and some forms published as PDF and Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some PDFs and Word documents published after 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We are continuing to work through these accessibility issues. We are making sure any new content or digital services we build meet accessibility standards.

Content that's not within the scope of the accessibility regulations

Preparation of this accessibility statement

This statement was prepared on 23 September 2019. It was last updated on 10 August 2022.

This website was last tested on 10 August 2022. The test was carried out by South Tyneside Council.

We tested our main website platform, available at, including:

  • Homepage
  • Content pages
  • Search page
  • News search page
  • News page